Moving furniture, like any other business, should be done the SMART way. It should be professional, complete, and should be able to deliver the services that meet the needs of its customer.
What are these needs?
Being fully aware of the different kinds of needs by different kinds of customers can make any furniture removalist company have the promise of a sustainable business anywhere. Having the tools, such as means of transporting huge furniture from one house to another, professional manpower that knows how to handle all kinds of furniture, including fragile jars and porcelain china, storage facilities that would come in handy for emergencies, and so much more. The important thing is, a professional furniture remover should know what these needs are so delivery promise can be met.
Services should then be Specific. Specific needs need specific services. Does a carpeted sofa need plastic wrapping? Does an antique table need bubble wrapping? Does china dishes need to be stored in removalist boxes? Having a concrete know-how of a customer’s detailed needs can be acquired by having a good conversation with them before the actual furniture removal. Therefore, noting these needs can assure the furniture remover and the customers that the job can be done more successfully.
Specific needs must have Measurable costs and necessary tools to meet the needs. How big should the van be to accommodate all the furniture? How many trips, back and forth, to complete removing of furniture? How many boxes needed? How many men can handle the job? Measuring the details of the job is necessary to ensure profitability of the business, as well as, gives transparency to its customers. Customers would like to bring down costs as much as possible. Being able to cut down unnecessary materials or manpower to deliver the job would not only help the business’ profitability, but would please the customers as well.
Promising to deliver customer needs should also be Attainable. Can the mahogany bed fit in the next house’s entrance, without disassembling it? Can the furniture be moved in 24 hours? Can four of the company’s men deliver the job? A professional furniture remover should only accept jobs that are attainable for them, rather than promising something that they can’t keep.
Customer needs should not only be attainable, but also Realistic. Can the unwrapped porcelain jar be moved to another house without being broken to save bubble wraps? Can the antique remain unscathed in an already crowded van to save number of trips? For sure, any furniture removalist company would like to cut down cost, but would it compromise the job if done so cheaply?
Removing the furniture should also be Timed. Any professional businessman should meet the schedule as agreed with their customers. A careful furniture removalist should then be conscious with the removing schedule. Can this be done in a day? What should be moved first? Will traffic allow huge vans at this certain hour? Being able to meet the scheduled delivery promise would ensure satisfied customers.
Removing furniture the SMART way promises happy and satisfied customers. Satisfied customers would mean more future references. More references would mean sustainability of business. Therefore, as a professional furniture removalist, one should be SMART enough to handle the job successfully!